OUR PRODUCT GUARANTEE

We have a  30-DAY GUARANTEE on all our products. We want to take care of you as a customer, and we totally believe in our products.

If you are within 30-Days of receipt of your purchase, you are eligible for a full refund or exchange (see our refund policy).

If, for any reason, you want to return your product, we will honor your request, no hassle, no questions asked. Simply contact us at info@diceysonline.com and make arrangements to return the product. We will reply within 24 hours to agree to terms (exchange or credit). Once we receive the product, we will be happy to replace your purchase with a similar item of equal value or less. If you decide you want an item completely different, we will issue you a full store credit to towards your next purchase to be used at your leisure. 

Just return the item to:

Dicey’s 
P.O. Box 142 
Blacklick, Ohio 43004

Should you ship directly to the manufacturer, there will be a risk of delay.

ELIGIBILITY
All items purchased through Dicey's online are eligible for our 30-Day GUARANTEE regardless of the condition of the product or date of purchase.  Dicey’s requires that you previously purchased the item online. We also require that you are able to verify the ship-to address or purchaser's name; Dicey's will be able to verify the your purchase with our active or archived records. 

PROCESSING
Once your item is received, Dicey’s will send you an email to notify you that we have received your returned item and update you of the status of your exchange or credit. Dicey's will immediately process the GUARANTEE using the agreed upon terms.

The amount of time it takes for us to process the guarantee depends on how fast your chosen shipping company moves! Dicey’s suggests that you use a dependable shipping service within your area that offers tracking updates and shipping insurance. This ensures that those in every region has the freedom to choose the best service available to them.

If you are shipping an item over $75, we highly recommend you select a trackable shipping method or purchase shipping insurance. We cannot guarantee that we will receive your returned item.

If you have any questions or concerns, feel free to contact a customer service representative at info@diceysonline.com.